Hold Please

[Verse 1 - Intimate, conversational]
(Phone rings, Rosa answers with genuine warmth)

Rosa:
G                Em               C               D
XYZ Company, this is Rosa, how can I help you today?
G                Em               C               D
I know you've been waiting, I'm sorry for the delay
G                Em               C               D
I see you're calling about your billing, let me pull that up right now
G                Em               C               D
Don't worry, we'll figure this out, I promise, I know how

(Speaking to another customer)
Hold please, I'll be right with you
I know you're frustrated, I've been there too
Behind this voice there's someone who cares
Not just a script, but a heart that's there

[Verse 2 - Building emotion]
(Multiple customer voices overlapping)

Rosa:
Mrs. Johnson, I remember you called last week about your mom
How's she doing with the new treatment? Is she staying strong?
Mr. Martinez - no, we're not related - but I've got kids too
When you worry about their future, I feel that worry too

[Chorus - Gospel-influenced, powerful]
C              G                Am              D
Hold please, but I won't let go
C              G                Am              D
Of the trust you place in me, the things you let me know
C              G                Am              D
I'm more than troubleshooting, more than 'press one' or 'press two'
C              G                Am              D
I'm a human being helping another human through

[Verse 3 - Vulnerability showing]
(Softer, more personal)

Rosa:
Some days I hear the crying underneath the angry words
Divorce papers, job loss, medical bills - the pain that's never heard
They don't teach you in training how to hold someone's heart
But I learned it from my mother - it's where real service starts

(Phone rings - Sofia calling)
Mija, I'm at work, I'll call you back soon
Yes, I'll help with homework, right after I'm through
Mommy's helping people, just like you help your friends
That's what humans do, baby - our love never ends

[Bridge - Spoken/sung mix]
(Increasingly emotional)

Rosa:
Em             C                G               D
They say a chatbot can do my job
Process the requests, solve the prob-
lems faster, cheaper, without a break
But can it hear the heartbreak?
Can it offer hope?
Can it help someone cope
When their world falls apart?
Can it care with its heart?

[Final Chorus - Full power, defiant]
(Orchestra swells, Rosa's voice soars)

Rosa:
Hold please, but I won't let go
I'm more than ones and zeros, more than yes and no
Every call's a story, every voice has worth
I'm here to serve with heart - that's my purpose on this earth

So hold please, I'll be right with you
Whatever you're facing, we'll make it through
This is Rosa speaking, not some machine
I'm human, I'm real, and I know what these tears mean

[Outro - Tender but strong]
(Back to intimate, but with new strength)

Thank you for calling, thank you for trusting me
With your problems, your stories, your humanity
Have a blessed day, know that someone cares
Rosa Martinez, and I'll always be there