Participated in a pivotal 3-person team for a Windows 11 Migration Project, successfully transitioning 10,000 devices through a meticulously planned two-phased approach, incorporating user training, quality assurance, and application readiness. This effort laid the groundwork for a larger-scale migration for our client.

Key Achievements:

• Continuous Improvement: Contributed to iterative analysis and refinements between project phases, using insights from the initial phase to streamline the subsequent phase.
• Strategic Alignment: Supported the pilot phase as a key step within the client’s comprehensive technology roadmap, setting the stage for a forthcoming, larger-scale migration.
• Pre-Upgrade Assessment: Assisted in detailed device assessments, addressing prerequisites such as Secure Boot activation, space optimization, and hardware compatibility checks, ensuring readiness for the Windows 11 upgrade.
• Driver Compatibility: Ensured all selected devices had Windows 11 compatible drivers, maintaining hardware functionality post-migration.
• Security Emphasis: Collaborated in implementing robust security measures, safeguarding data integrity and complying with cybersecurity standards.

Played a pivotal role in a critical cybersecurity enhancement project, focusing on the seamless integration of machines into the Security.microsoft.com Defender portal. This initiative significantly reduced the attack surface across the digital infrastructure.

Core Contributions:

• Policy Configuration: Crafted and enforced Group Policy Objects (GPOs) to ensure a uniform security posture.
• Defender Integration: Participated in adding machines to the Defender portal.
• Attack Surface Reduction: Established stringent security baselines within Defender.
• Access Management: Set up sophisticated role-based access controls within the Defender ecosystem.
• Technical Documentation and Training: Co-authored comprehensive technical documentation and conducted training sessions for IT administrators.
• Continuous Monitoring and Review: Supported the implementation of rigorous continuous monitoring protocols within Defender.

Led the creation of multiple Azure Machine Learning (AML) environments, enhancing data analysis and AI-driven insights for the client.

Core Contributions:

• AML Service Setup: Established AML workspaces, optimized for scalability and performance.
• Data Management: Configured Azure Data Lake and Blob Storage for efficient data handling.
• Compute Resources: Provisioned Azure Compute and Kubernetes Service clusters.
• Data Pipelines: Implemented automated data pipelines using Azure Data Factory.
• Model Development: Leveraged AML for model development, training, and tuning.
• Model Deployment: Deployed models using AML endpoints.
• Security & Compliance: Integrated Azure Key Vault and Active Directory.
• Monitoring: Utilized Azure Application Insights and Monitor for comprehensive tracking.
• Documentation & Training: Produced detailed documentation and conducted training.

Upgraded Windows 10 devices from versions 1607-1809 to 21H2 and 22H1, focusing on enhanced security, performance, and compatibility.

Key Achievements:

• Conducted a detailed device inventory to plan a tailored migration strategy, ensuring minimal downtime.
• Automated the deployment process using PowerShell, KACE, and SCCM.
• Executed the migration in phased stages, allowing for real-time issue resolution and minimal user disruption.
• Facilitated continuous communication with users and IT staff, ensuring transparency.
• Conducted targeted training for a seamless transition.

Led the comprehensive migration from Windows 7 to Windows 10, covering nearly 22,000 desktops, laptops, and cashier terminals nationwide.

Key Achievements:

• Conducted nightly changeovers and provided white glove support in the mornings.
• Evaluated, installed, and trained users on standard software and hardware across CarMax’s network.
• Played a key role in the transition of Information Services during a carve-out, ensuring seamless accessibility for customers and employees.
• Automated driver deployments and software installations using PowerShell and KACE 1000, streamlining system migrations and software deployments.
• Transitioned from staged to phased migrations, improving efficiency and completing departmental system migrations within budget and schedule.

Designed and implemented a PowerShell process that automatically updated drivers for all Dell devices, eliminating the need for Dell Command. This process was integrated into KACE 1000 commands and was designed for Tier 1 Tech Support as a first step.

Key Achievements:

• Developed a PowerShell script that updated drivers efficiently without requiring Dell Command.
• Ensured the process could be utilized via KACE 1000 commands.
• Provided a streamlined solution for Tier 1 Tech Support, enhancing their ability to resolve driver-related issues quickly.

Led the Windows 10 migration project, preparing systems for migration with crucial Active Directory, Hello for Business, Azure integrations, and Global Policy modifications.

Key Achievements:

• Crafted all necessary WIM files.
• Provided extensive training on KACE 1000/2000, USMT, and Hyper-V for WIM creation.
• Ensured the migration of over 800 devices with minimal interruption.

Led account setups, security, and Dell patch management, managed installs, and daily reporting due to budget reallocations.

Key Achievements:

• Handled software deployments, asset management, and system monitoring for General Dynamics Corporate and Gulfstream Flight.

Key Achievements:

• Employed sFTP protocols and automation triggers while retaining manual oversight for critical off-cycle and backup printing operations.

Orchestrated the planning, development, strategy, construction, setup, and testing phases for the Outlook/Exchange Deployment and Configuration project.

Key Achievements:

• Crafted every technical component, including documentation, configuration setups, group policies, and security protocols.

Key Achievements:

• Developed every technical element, such as documentation, configuration files, group policies, and security protocols, from the ground up.
• Ensured continuous communication with all stakeholders and worked closely with different teams to synchronize efforts toward the project objectives.
• The successful shift from Lotus Notes to Exchange demonstrated my capacity to oversee complex IT projects, coordinate with varied teams, and provide tailored solutions that align with the organization’s requirements.

Crafted and deployed a novel folder design structure aligned with records retention strategies, showcasing the impact of meticulous attention to user needs on cost savings and operational efficiency.

Key Achievements:

• This restructured folder design was credited with annual savings of approximately $80,000 in terms of reduced time and records management expenses, as verified by the Continuous Improvement Project Manager.
• The project’s success illustrated my ability to leverage my technical acumen across different roles, achieving significant outcomes even in a standard technician position.

Led a series of server migration projects, encompassing Physical to Virtual (P2V), Physical to Physical (P2P) with Bare Metal Restore, and the setup of new virtual and physical servers.

Key Achievements:

• Managed the secure decommissioning of obsolete servers, utilizing Active@ Kill Disk for a 3-pass disk wipe to eliminate all sensitive data securely.

Spearheaded the transition of the encryption platform from GuardianEdge Encryption for Hard Disk (GEHD) to Symantec Endpoint Encryption (SEE).

Key Achievements:

• Merged three distinct encryption servers into a unified SEE Management Console, enhancing encryption management, bolstering security, and elevating organizational efficiency.