At CompuCom, I work as a System Engineer III, focusing on device management, cloud migration (Azure, MEM, Intune), and cybersecurity. I oversee 8,200 devices, ensuring a consistent 95% compliance rate and leading the flawless upgrade of all Windows 10 devices to Release 21H2. My day-to-day involves using tools like PowerBI, Hyper-V, PowerShell, and Quest KACE 1000 to streamline operations and cut downtime. I’m passionate about defining best practices and fostering a culture of continuous improvement. My expertise spans system administration, patch management, disaster recovery, endpoint security, and project management, using tools like SCCM, Intune, Entra, ServiceNow, and Azure AD.

At CarMax, I led the Windows 7 to 10 upgrade project for nearly 22,000 devices, including desktops, laptops, and cashier terminals nationwide. My responsibilities encompassed technology implementation, user training, and project management. I gained expertise in Office 365, KACE, and PowerShell automation, ensuring timely and budget-conscious deployments. I evaluated, installed, and trained staff on standard software and hardware, ensuring a seamless transition of Information Services during a carve-out. I automated driver deployments and software installations using KACE 1000/2000 and PowerShell, transitioning from staged to phased migrations to complete departmental system migrations on schedule and within budget. Additionally, I kept up with technology trends and migration strategies to ensure successful project delivery and honed skills in security audits, troubleshooting, network administration, patch management, and systems engineering.

At General Dynamics, I spearheaded IT support, leading the Windows 10 implementation and advanced system administration, significantly enhancing IT efficiency and team collaboration. My role involved enhancing client relations and operational excellence through direct engagement and continuous improvement initiatives. I directed the Windows 10 rollout, employing strategic planning and execution skills for an efficient organization-wide update. Managing high-level system administration for key systems such as KACE 1000/2000, Dell Networker, and Citrix solutions, I ensured a robust IT infrastructure. I fostered teamwork and knowledge sharing across departments, improving project delivery and IT solutions. Committed to professional growth, I stayed current with evolving IT trends and innovations to effectively address complex technical challenges.

At the Senior Desktop Tech level, I advanced in server, AD, and network administration, with a focus on data security and system enhancements to boost IT operational efficiency. I skillfully managed various tasks across multiple tech environments, demonstrating exceptional versatility. Ensuring data integrity, I proficiently managed server backups using Arcserve and Networker. I played a pivotal role in transitioning to IP phones, leveraging Cisco CUCM for streamlined communication. Additionally, I maintained and updated security camera systems, strengthening organizational security measures. Overseeing system administration for applications like Kofax 10 and Epicor, I improved workflow and system efficiency. Collaborating with teams and aiding users, I enhanced IT infrastructure support, ensuring seamless operations. Committed to continuous learning, I stayed updated on the latest tech trends and practices to effectively address diverse IT challenges.

At General Dynamics, I focused on payroll system administration and technical support, ensuring seamless IT functionality and robust data protection. I excelled in diagnosing and resolving diverse technical issues, maintaining uninterrupted IT operations. Managing payroll system administration for General Dynamics’ US and Canada operations, I ensured precision and security in payroll processing. My expertise in Active Directory, Fujitsu Scanning, and MICR Design streamlined IT workflows and support. I fostered effective collaboration with teams and end-users, offering solutions to complex technical problems and enhancing IT project outcomes. Dedicated to ongoing professional growth, I kept up-to-date with the latest technological trends and best practices to adeptly navigate IT challenges.

At GE, I championed VIP support and spearheaded key IT initiatives, focusing on tech enhancements to boost user productivity and system efficiency. I provided exemplary technical assistance to a broad user base, ensuring robust functionality of GE’s IT infrastructure. Leading the VIP support team, I delivered prioritized and efficient solutions to high-profile users, tackling complex problems. I managed the Dell “End of Lease” program, optimizing resources for seamless hardware transitions. My deep expertise in Active Directory and proficiency with Microsoft and Adobe suites directly contributed to enhanced user efficiency. Collaborating effectively with diverse teams and users, I offered technical insights and support that propelled IT project success. Committed to professional growth, I stayed at the forefront of IT trends and practices to handle various technical challenges adeptly.

At Northrop Grumman, I led significant migrations and IT enhancements, focusing on system stability and promoting advanced tech utilization and security measures. I played a key role in transitioning from GroupWise Novell to Microsoft AD and Exchange in international locations, demonstrating exceptional planning and technical skills. As the IT linchpin for the manufacturing floor, I ensured system reliability and contributed to enhanced operational efficiency. I developed user-friendly instructional materials for Microsoft AD and Office software, easing the transition for users and fostering tech adoption. Engaging in productive collaborations across departments, I provided expert advice and solved intricate technical problems, bolstering IT project outcomes. Committed to continuous professional development, I stayed informed about emerging tech trends, empowering me to effectively tackle diverse challenges and succeed in my role.